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WORLD TRAVEL SERVICE

For reservations or ticket changes, please call (865) 288-1934 or email greenteam@worldtrav.com during our normal business hours. (Monday – Friday, 8:00am to 6:00pm ET)

After hours emergency assistance is available 24 Hours a day for your convenience at the numbers below. Refer to code: S-5CSK when calling. (865) 288-1934 Domestic / International (collect calls accepted)

For Concur technical support email online@worldtrav.com (Monday – Friday, 8:00am – 5:00pm ET). Please include a description of your issue and any screen shots of error messages you received.

Lost your air receipt?  Please use the Passenger Airline Ticket Receipt Request form.

ONLINE TUTORIALS – Click HERE to access tutorials which provide general information about navigating Concur Travel, updating your travel profile and making a travel reservation.  These tutorials are interactive and also provide audio.

Passport/Visa needs are provided by our trusted partner, Travisa.  Travisa is enthusiastic about fulfilling your travel document needs easily, securely and quickly.  All service fees for passport/visa services are collected directly by Travisa at time of service.  Please reference the World Travel Service account number for discounted pricing.

Travisa offers Visa and Passport services by calling 877-876-3266, emailing customerservice@travisa.com or going directly to their website. Please reference account code 401838 when calling or emailing. (Monday – Friday, 7:30am – 8:00pm CT) 

Service Fees:

Agent Booked – Domestic or International $18 per ticket issued

Concur-Online – Domestic or International $5 per ticket issued

Concur Online - Domestic or International Agent assisted (applying unused tickets, etc.) $10 per ticket issued

After-Hour Assistance - $20 per call (if ticket is issued during this call service fee is appliable as well)  (Normal Business Hours Mon- Fri, 8:00am to 6:00pm ET)

Group Air Desk – Handles 10 travelers within a group (non-profiled travelers, students, guest of the university, etc.) $35

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If you're applying for admission to Duke: if you did not indicate an interest in financial aid on your admission application, please email us at finaid@duke.edu to let us know you would now like to apply.

After you’ve emailed us, please complete the application process online. Once we have received the FAFSA and the Profile electronically, we will post any additional documents we might need on the financial aid tab of the admissions portal. As soon as we have all required documentation, we will generate a financial aid offer and post it to the admissions portal. It will take us 3-5 days once we have the documents to post an award.

While we can't offer need-based aid until all required documentation has been received (including tax returns if we've requested them), we continue to process applications on a rolling basis throughout the year.  

Please note that international students must check the "financial aid interest" box on their Admissions application in order to be considered for need-based aid at any point during their time at Duke.

If you're a current Duke student (who is a US citizen, permanent resident, or undocumented student), yes, you can apply after the deadline. Please visit our Renew Your Aid page for steps.

If you're applying for admission to Duke: if you did not indicate an interest in financial aid on your admission application, please email us at finaid@duke.edu to let us know you would now like to apply.

After you’ve emailed us, please complete the application process online. Once we have received the FAFSA and the Profile electronically, we will post any additional documents we might need on the financial aid tab of the admissions portal. As soon as we have all required documentation, we will generate a financial aid offer and post it to the admissions portal. It will take us 3-5 days once we have the documents to post an award.

While we can't offer need-based aid until all required documentation has been received (including tax returns if we've requested them), we continue to process applications on a rolling basis throughout the year.  

Please note that international students must check the "financial aid interest" box on their Admissions application in order to be considered for need-based aid at any point during their time at Duke.

If you're a current Duke student (who is a US citizen, permanent resident, or undocumented student), yes, you can apply after the deadline. Please visit our Renew Your Aid page for steps.